I was helping a customer

I provide technical support for the computer software

published by my company.


One day, over the phone, I was helping

a customer install a product on a Macintosh.


The procedure required him to delete an old file.


On the Mac, there is an icon of a trash can

that is used to collect items to be permanently deleted.


I told the customer to click on the old file

and drag it to the trash.


Then I had him perform a few other steps. As

a reminder, I said, “Don’t forget to empty the trash.”


Obediently he replied, “Yes, dear.”